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Inspection report

Date of Inspection: 8 November 2012
Date of Publication: 19 December 2012
Inspection Report published 19 December 2012 PDF

Overview

Inspection carried out on 8 November 2012

During a routine inspection

Some of the people using the service had complex needs which meant they were not able to tell us their experiences. People we spoke with told us they were happy living in the home. They told us they felt safe, cared for and listened to by staff.

We spoke with relatives of people who live in the home. One relative said,

�Our son cannot make many decisions, but where possible staff support him to do that�. �In general I feel the service provides good quality care� we were notified of the building changes, the name change of the home and the new management changes�. Another relative said, �Compared to the past history everything is now very positive. When I saw his own flat over the weekend I couldn�t believe when I said how nice the colour was that our son had chosen it all himself�.

Staff were knowledgeable of people�s specific health and personal care needs and how they wanted those needs to be met. We looked at people's care plans and supporting documents. We found peoples care plans detailed their needs, and how to meet those needs whilst minimising identified risks.

The provider had ensured staff received appropriate professional development and support to deliver care and support to the people who live in the home.

We found people and their relatives had opportunities to contribute their views about the quality of the service. The provider had systems for monitoring services provided.