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Inspection report

Date of Inspection: 15 November 2012
Date of Publication: 23 January 2013
Inspection Report published 23 January 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 November 2012, talked with people who use the service and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We spoke with three people who were using the service. The people we spoke with told us that they had been involved in the development of their care plans and there were meetings available to them to provide feedback on the service. People who use the service had also been involved in a variety of different activities and these were publicised on a notice board within the corridor of the home. One person said, “I get involved with knitting on a Wednesday and fitness on a Thursday. I can join in all the indoor activities.” A monthly meeting was available to people who were using the service and this provided people the opportunity to inform the planning of activities.

We asked people if they felt staff treated them with respect and one person said, “The staff are very nice. They show respect and always make sure the door is closed before helping me.” Another person told us that some staff were not always effective at communicating to meet their individual needs. They said, “Some staff stand when they talk to me and I need them to sit down so they can understand what I am trying to say.” We spoke to three members of staff and one said, “I believe that, on the whole people are treated with dignity and respect. Sometimes though I don’t think other staff speak to people very nicely and I have reported this to the manager.” Upon further investigation the manager was aware of this issue and addressing the concerns raised. We also identified notes within staff minutes which had highlighted a lack of respect for Gregory court, with specific reference to the building, for the service users’ possessions and for tidiness and cleanliness in general. This meant that the manager had recognised the issues and was taking action to deal with these concerns.

The provider may wish to note that some staff felt that certain staff members kept to a routine which prohibited them from getting around all the rooms in the morning. One staff member said, “We do try to get people out of bed in the order in which they have requested help. We can’t always do this, for example if someone has an appointment and they need to be seen to sooner.”

Staff told us people who used the service were involved in the production of their care plans. They told us the care plans provided sufficient information on how to meet people’s individual needs. Staff were also able to explain how they would ensure people’s privacy and dignity were respected. One member of staff said, “We have more time to help, working in a small environment.”

We saw a copy of the service user guide that was provided to people as they started to use the service. This contained information such as the services provided, the complaints procedure and contact details for various members of staff.