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Inspection report

Date of Inspection: 5 January 2012
Date of Publication: 27 January 2012
Inspection Report published 27 January 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

People were safe and had their health and welfare needs met by sufficient numbers of suitable staff.

User experience

We found concerns in relation to this outcome on our last inspection of Gregory Court on 12 October 2011. This inspection was used to check on improvements made by the provider Disabilities Trust and to assess compliance.

We spoke to people who used the service. One person told us there were enough staff to meet their needs and to enable them to go out. They said that there had been no shortages of staff since our last inspection. They told us they were able to go to bed later in the evenings because there were more staff around. One person said, “There are always three in the afternoon now so we can go out on activities more.”

Other evidence

We found concerns in relation to this outcome on our last inspection of Gregory Court on 12 October 2011. This inspection was used to check on improvements made by the provider Disabilities Trust and to assess compliance.

We received an action plan from the provider as a result of our last inspection. In it, they told us that, 'There are now 3 staff on a late shift ensuring that when two staff are required for moving and handling another member of staff is available for other service users.'

We spoke to two care workers. Both told us that there were three care workers provided at all times during the daytime. They told us there had been no shortages of staff. They told us when cover for absences had been needed, staff had been found in advance. They also told us that extra staffing had enabled them to take people out more. They were able to take people out to the cinema and lunch. We saw a ‘service user’s weekly planner’ in the staff office. This showed times when care workers were accompanying people out into their community.

We checked staffing rotas. Although these contained a number of changes it was possible to establish that at least three care workers worked in the daytime up to 9.30 pm, then two care workers until 11 pm to assist people who preferred to go to bed later. The acting manager told us she had calculated staffing levels to ensure people's social needs were met. On the day we visited one person had been escorted to a hospital appointment. There were still enough staff available to care for people remaining in the building.