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Inspection report

Date of Inspection: 5 January 2012
Date of Publication: 27 January 2012
Inspection Report published 27 January 2012 PDF

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Meeting this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

Our judgement

People lived in accessible surroundings that were being refurbished to promote their wellbeing. Storage of chemicals in communal toilets may present risks to the general public.

User experience

We found concerns in relation to this outcome on our last inspection of Gregory Court on 12 October 2011. This inspection was used to check on improvements made by the provider Disabilities Trust and to assess compliance.

We spoke to people who used the service. One person told us their equipment had been repaired enabling them to be more independent. One person said they would like a new floor covering. Another person said they had planned to make some raised beds for the garden later in the year.

There was wallpaper peeling from the walls in one persons' room and the carpet was stained. The person told us that they were waiting for redecoration and had been waiting for new flooring for three years.

Other evidence

We found concerns in relation to this outcome on our last inspection of Gregory Court on 12 October 2011. This inspection was used to check on improvements made by the provider Disabilities Trust and to assess compliance.

We received an action plan from the provider as a result of our last inspection. In it, they told us that, 'Equipment now fixed, service user has regained independence with this activity and feels happier about not having rely on staff regarding personal care.'

When we visited the service we observed that bedrooms needed redecorating and that some paintwork was damaged. The acting manager told us they had employed a handyman for 18 hours a week. They also said that all bedrooms would be refurbished within the next six months. We checked a maintenance book. All jobs listed had been signed off as completed. On 1 November 2011 Disabilities Trust completed a full audit of all areas and produced a list of work that needed to be completed to improve the environment. A maintenance plan to address this had been commenced.

The home was short of additional communal space. This meant that outside their individual rooms there was limited space for people. The acting manager told us that in the longer term Disabilities trust were looking to provide additional communal space. None of the people who lived in the home raised shortage of space as an issue.

The lounge/dining area was being completely refurbished when we visited. The acting manager told us that this work would be completed within the next two days. During this time people using the service were having their meals in their bedrooms. One person told us they were unhappy about this but understood the reasons why.

We saw some chemical cleaning agents in a toilet used by people living at the home. The acting manager had not completed a risk assessment for this but told us that guidelines on the use and storage of chemicals were available to staff.