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Inspection report

Date of Inspection: 12 October 2011
Date of Publication: 9 November 2011
Inspection Report published 9 November 2011 PDF

Overview

Inspection carried out on 12 October 2011

During an inspection in response to concerns

People told us that they were able to make lifestyle choices. Those who were more independent were able to access their community and told us they were treated with respect. One person said �I am happy as I can go out when I want.� Some people using the service said they were not always spoken to in a dignified way. One said �Some staff can be patronising and treat me like a two year old.�

People told us that they were able to access health care services in the community. People were not always receiving the care they needed and staff did not always know about their care needs because these were not well recorded. One person said �A couple of staff don�t clean me at night and I�m sore through the night. When they clean me it�s better if I sit down but they don�t all do that.�

People told us that they liked the food. One person said �The meals are excellent.� Another said �I�ve no complaints with the food; I have tea and coffee facilities in my room. If you want a sandwich or anything for supper you can ask for it and its there for you.�

People generally felt safe at the service. One said �They always keep you safe.� Another person also said they always felt safe with the staff. One described staff as �Kind.�

People who used the service and their visitors told us that there were not enough staff provided to meet people�s personal care needs. One person said �They are short staffed.� Another said� It gets a bit hectic at times with the understaffing."

One person who used the service said they thought staff were appropriately trained. They said �They have all the skills they need for their job.� Another said that staff did not know how to communicate with them properly.

One person told us �There is a resident�s meeting once every month.� Another said �I fire my views off at the meetings and minutes come from them so we know what�s what.� They knew who their key worker was and said �If I want to chat, we get that chat.� A further person said �Most of the time things get dealt with.�