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Hollyrood Requires improvement

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Inspection report

Date of Inspection: 24 July 2013
Date of Publication: 24 October 2013
Inspection Report published 24 October 2013 PDF

Overview

Inspection carried out on 24 July 2013

During a routine inspection

There were nineteen people living at the service on the day of our visit. We used a number of different methods to help us understand the experiences of people who used the service. This included observing people in their interactions with staff and we spoke with two relatives of people who used the service, the manager and six staff members.

We saw that people's needs were assessed and that care plans provided guidance for staff in meeting their needs. We found that the care provided had met their needs safely and had taken into account their preferences. We saw that people who used the service were able to express their choices. Staff told us that opening kitchen and laundry services on each unit had increased people's independence. We observed that people responded well to the support provided and there was good interaction with staff. One person told us that their relative who used the service �Gets on with the staff team and they get on with them.�

Staff told us they received the support they needed to carry out their work, including relevant training and supervision. Records showed that most staff were up to date with their annual training.

We found that arrangements were in place for the safe administration of medicines and that the service carried out checks and took action to ensure procedures were correctly followed.

We found that the provider had carried out regular checks on the service and acted on their findings.