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Hollyrood Requires improvement

All reports

Inspection report

Date of Inspection: 22, 23 March 2013
Date of Publication: 17 April 2013
Inspection Report published 17 April 2013 PDF


Inspection carried out on 22, 23 March 2013

During a routine inspection

We spoke with two people that used the service. They were both happy with the care that they received and they felt safe.

We spoke with five staff members that all enjoyed working at the service. One staff member told us �We promote people to be individuals and everything that we do is for the people living here�. Another staff member told us �We give people the best quality of life that we can for themselves and for their families�.

We spoke with the relative of a person that used the service. They told us that they were more than happy to raise any concerns that they had about the service and that they felt that the staff had a large impact on the standard of the service and well being of people that used the service.

We found that people�s needs and behaviours were assessed and support plans had been put in place to ensure that people�s needs were met and that staff knew how to consistently support people with their behaviours. We observed staff following people�s support guidelines and we found that people had an activities plan that was specific to their interests.

We found that the provider had a detailed complaints policy and medication policy in place. However we had concerns about the recording of stock medication. We also had concerns as not all staff members had received adequate training and not all staff had not received an annual appraisal.