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Archived: The Owls Care Home

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All reports

Inspection report

Date of Inspection: 27 July 2012
Date of Publication: 22 August 2012
Inspection Report published 22 August 2012 PDF


Inspection carried out on 27 July 2012

During an inspection looking at part of the service

We visited The Owls and we spoke to several people and observed their care. Due to the ageing process and level of memory impairment of people living at the home we observed the interactions between people living in the home with one another and staff. Some people were no longer able to use words but we were able to observe their care. We saw that staff took the time to use people's preferred names and ask them if they wanted anything. Staff asked people to do things rather than tell them when they required support with personal care.

Two family members of a person living at the home said that their relative had recently moved into the home and had settled in quickly. They said this was their preferred place of care for their family member to be cared in. One family member said, �Dad�s had his name on the waiting list for months. The home was recommended by the mental health services. Mum�s just relived he�s settled and safe�.