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Archived: The Owls Care Home

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Inspection report

Date of Inspection: 8 May 2013
Date of Publication: 5 June 2013
Inspection Report published 05 June 2013 PDF


Inspection carried out on 8 May 2013

During a routine inspection

We spoke individually with the provider, deputy manager, staff and relatives of people receiving care at the home. We asked people to tell us about their experiences of living at The Owls. We reviewed care records, policies and procedures, audits and risk assessment documentation.

One relative told us, �I�m very happy my husband�s here � I couldn�t fault his care�. However, one relative said, �I�m unhappy with mum�s care and have tried to raise this�. When we discussed this with the provider and checked audits of complaints, it was clear that complaints were taken seriously. We observed care being provided in a respectful way because the staff and manager worked as an organised team. People appeared happy throughout our inspection.

The service demonstrated good practice that ensured a safe, clean environment. Care practice and record-keeping was underpinned by clear, regular auditing procedures.

However, although The Owls provided regular supervision to its staff, training records were poor. The provision of training was unclear, which was hindered by a training matrix that was not up-to-date. This meant staff were not always appropriately supported in relation to their responsibilities.