The Care Quality Commission

Archived: Carewatch (Tyne & Wear)

169 Coatsworth Road, Gateshead, Tyne and Wear, NE8 1SQ (0191) 477 3786

Provided and run by:
Carewatch Care Services Limited

Important: This service is now registered at a different address - see new profile

All Inspections

5, 11 September 2012

During a routine inspection

We spoke to people who use the service, and with some relatives, about their care. Nearly everyone was very positive. Comments included, "I'm tickled to death with the service - they do anything you ask for", and, "We get an excellent service".

People's care needs were carefully assessed and people told us they were involved in drawing up their care plans. One person told us, "They do it the way I want", about their care.

People were protected from the risk of abuse by having trained workers who knew how to recognise and respond to any suspicion of people being harmed or neglected. The management and staff responded appropriately to any such situations. People we spoke with told us that they felt safe when their workers were in their homes.

Staff were properly trained and given regular supervision and appraisal of their work. They were encouraged and supported to develop their knowledge and skills.

Systems were in place to regularly ask the views of people who used its services, and evidence that the provider listened to, and acted upon, such feedback. Complaints and other comments were also taken seriously, and responded to appropriately, leading to improvements to the service .