You are here

Archived: Carewatch (Derby)

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 16 January 2012
Date of Publication: 29 February 2012
Inspection Report published 29 February 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Not met this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People who use the service have their privacy dignity and independence respected. Not all assessments are up to date, ensuring that people are supported to make informed choices about their care and treatment.

User experience

People told us ”they heard about the agency from the hospital and from Social Services, and that they arranged everything.” We were told that they met someone from the agency before the care started.

People told us they had a care plan and they knew its contents and either they or their representative had signed it to say they understood it.

People we spoke with were clear that the agency helped them maintain their independence and live an independent lifestyle.

Other evidence

Most of the people we spoke with had been made aware of the agency by the social services care management system. The agency has five privately funded people using their services making a total of 143 service users in Amber Valley and the surrounding area.

We were told that following the referral to the agency, a care needs assessment is undertaken, a plan for support is agreed and weekly staffing teams and programmes are drawn up. However from the care records of the service users we viewed, not all care assessments’ had been fully completed. In the records we looked at the referring authority had given the agency a copy of the care assessments detailing the person’s care, however, the agency had not refer to this when completing their own assessment of the person’s care needs. The assessment we reviewed did not contain sufficiently up to date information on the persons care needs , their physical and psychological well being, medical and life history, mobility, communication abilities and general activities of daily living. This is essential to ensure that people are at the centre of their care.

The records we viewed indicated that all the people who received a service currently were white and that there was no one who had a different first language other than English or religion other than Christian.

We discussed with the manager how diverse needs would be met in the service and they were able to give examples of how the service would meet different cultural needs; when delivering personal care.