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Archived: Cheverells Care Home

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Inspection report

Date of Inspection: 22 June 2013
Date of Publication: 19 July 2013
Inspection Report published 19 July 2013 PDF | 83.9 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 June 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information given to us by the provider.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

We spoke with the senior care staff on duty and the owners about the staffing levels at the care home. On the morning of our visit there were seven care staff rostered to work, a senior care supervisor, the cook and a member of staff to clean and do the laundry. Both of the owners were also available and within the home. In the afternoon there were usually 5-7 members of staff, 4 late evening and 2 care staff overnight. The owners lived next door and were available at night if this was required. Staff worked the same shift pattern each week. In the event of planned absence this was covered by staff working additional hours. In the event of unplanned absence if staff on duty required additional help the owners were available to support the care team. This meant the people who lived at Cheverell’s always had enough staff available to support them.

People we spoke to told us they felt there were sufficient staff. “….oh gosh yes, they are always busy but always cheerful.”

The staff we spoke to also told us they felt there were sufficient staff on duty. We observed staff to be unhurried and caring for people patiently. We saw call bells being responded to promptly.

We spoke to the registered manager about the skills and training which staff had undertaken to ensure they cared for people safely. We were told staff have a thorough induction with the owners and they had time to shadow other staff and read people’s care plans when they started. We spoke to a new member of the care team who felt their induction was thorough and gave them the training they needed at the beginning. The registered manager had organised a monthly rolling training programme for staff. We saw this and it included documentation and care planning, food hygiene, safeguarding and other areas such as dementia awareness. This training was delivered by an external training provider. The staff we spoke to told us about their care experience and the qualifications they had such as national qualifications in care. We found that the staff at Cheverell’s had good experience and training which enabled them to safeguard the safety and welfare of people at the home.