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Maksanus Care Services Limited Good

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Inspection report

Date of Inspection: 10 July 2013
Date of Publication: 1 August 2013
Inspection Report published 01 August 2013 PDF | 76.93 KB

Overview

Inspection carried out on 10 July 2013

During a routine inspection

We spoke with two people who used the service by phone. They told us that they had been treated with respect and dignity. One person told us “I am happy with my care and have no complaints”. Another told us “they are perfect”.

We spoke with two members of staff who were both aware of the importance of treating people with respect and ensuring that people were always given a choice. One member of staff told us that it was important for people to be as independent as possible whilst supporting them.

The care of people had been assessed and care plans prepared. These were signed by people receiving the care. People we spoke with were positive about care workers and indicated that they were reliable and competent.

Staff we spoke with told us that they felt supported by management and felt comfortable raising concerns with them.

We observed that the provider had an effective system to assess and monitor the quality of service that people receive.