The Care Quality Commission

Archived: Coverage Care Domiciliary Care Agency

3 The Parade, Donnington, Telford, Shropshire, TF2 8EQ (01952) 608682

Provided and run by:
Coverage Care Services Limited

All Inspections

20 September 2012

During a routine inspection

People shared positive experiences of the care and support they received. Comments included, 'I have no complaints, I am very well looked after. The staff are very helpful in every way.'

People told us they felt involved in the planning of their care and were able to choose how they wanted care to be done. People told us that staff respected their privacy and dignity.

People said they felt safe with staff from the agency. One person commented, 'The staff treat me well'. Staff told us they had received training in keeping people safe. They demonstrated an understanding of the different forms of abuse and knew the procedure to follow if they suspected abuse.

People told us they liked that staff were kind and caring. One person said, 'The staff are lovely and so professional.' Staff told us they had attended a range of training courses to equip them with the knowledge and skills to effectively carry out their duties.

People who used the service said they felt able to raise any issues or complaints they had with the staff. The service provided people with information at the assessment stage which gave details of how to use the complaint process. The provider had systems in place to log and respond to complaints and monitor trends.

10 September 2012

During a routine inspection

The inspection of the agency was done at very short notice and took place over a day and a half by one inspector. A range of evidence was used to make judgments about this service to include discussions with four people who use the service, one relative, six staff and the registered manager. We were also shown a number of records these included care records for five people receiving a service, complaints, staff recruitment and training files.

We considered the comments from the local authority commissioners of the service which were positive and told us they have no concerns.

We spoke to four people who use the agency and the relative of another person who uses the agency. They spoke positively about their experience of using Coverage Care Limited.

They told us that,

'Carers know my needs and I don't have to ask them for anything. They are all absolutely fabulous.'

'I can't tell you how kind and understanding my carer is.'

'They are very good. They do all the jobs they have to do. When I'm not well they do the lot, when I'm not too bad they respect that I am able to do some things for myself.'

The inspection of the agency was done at very short notice and took place over a day and a half by one inspector. A range of evidence was used to make judgments about this service to include discussions with four people who use the service, one relative, six staff and the registered manager. We were also shown a number of records these included care records for five people receiving a service, complaints, staff recruitment and training files.

We considered the comments from the local authority commissioners of the service which were positive and told us they have no concerns.

We spoke to four people who use the agency and the relative of another person who uses the agency. They spoke positively about their experience of using Coverage Care Limited.

They told us that,

'Carers know my needs and I don't have to ask them for anything. They are all absolutely fabulous.'

'I can't tell you how kind and understanding my carer is.'

'They are very good. They do all the jobs they have to do. When I'm not well they do the lot, when I'm not too bad they respect that I am able to do some things for myself.'