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Archived: The Cottage Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 19 June 2012
Date of Publication: 26 July 2012
Inspection Report published 26 July 2012 PDF


Inspection carried out on 19 June 2012

During a routine inspection

We were not able to speak to people to ask them directly about living in the home because the people using the service had complex needs which meant they were not able to tell us their experiences.

We gathered evidence of people�s experiences of the service by reviewing feedback that families and professionals had given the service. It was clear from the comments made by families and professionals that they were confident in the home�s ability to provide a good standard of care to the people living at The Cottage. Comments were made referring to the staff's attention to detail regarding people�s needs and how well staff alleviated any problems.

Staff were observed interacting with people in a respectful manner that showed that they understood each individual�s needs and how to communicate with them.

There was a calm and relaxed atmosphere in the home and we observed people moving freely around their home accessing communal areas, their bedrooms and the garden.