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Optimax Laser Eye Clinics - Southampton

All reports

Inspection report

Date of Inspection: 30 March 2013
Date of Publication: 20 April 2013
Inspection Report published 20 April 2013 PDF | 81.86 KB

Overview

Inspection carried out on 30 March 2013

During a routine inspection

During this inspection we spoke with six people who had used the service and four staff including the registered manager.

People we spoke with all confirmed that they had received sufficient information to enable them to make an informed decision about the treatment they would receive. We found that appropriate systems were in place for people to give consent to the treatment.

People we spoke with were all positive about the treatment they had received. One person said: "The treatment was first class. The surgeon explained everything".

All the people we spoke with told us they would recommend the clinic. One person said: "I have already recommended it. I have been very pleased with the treatment and the staff here". Another person we contacted after the inspection told us: "My friend recommended the clinic and I have also recommended it to others".

We found that the service had sufficient and suitably skilled staff. One person said "All the staff from customer services when I first made the appointment to the staff in the clinic have been very professional and helpful". Another person said: "They have been friendly and helpful and have answered all the questions I have had".

Systems were in place to monitor the quality of the service provided and people were asked for their views.

We found that the service had an effective complaints system and concerns that people had made were responded to appropriately.