Last updated 16 May 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place over two days. On 27 March 2018 our visit was unannounced, however we told the provider we would return to complete the inspection on 3 April 2018. The inspection team consisted of one inspector and, on the first day only, an expert-by-experience with experience of supporting someone to use this type of service.

Before the inspection we reviewed all the information we had about the service, including past inspection reports, action plans and notifications about incidents which the provider is required to send to us. We also contacted other bodies such as commissioners, safeguarding teams and Healthwatch, which is a consumer champion which gathers information about people’s experience of using health and social care services in England. None of these bodies shared any information of concern.

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make

During our inspection we spoke with the registered manager, the area manager and four members of staff. We also spoke with four people who used the service, and spoke with two sets of relatives by phone whilst we were at the service. We reviewed two people’s care plans in detail, and looked at the stocks of medicines and administration records for three people. We spent time making observations around the service and looked at documentation relevant to the general running of the home, including that relating to audit activity, complaints, recruitment and the maintenance of the building.