You are here

All reports

Inspection report

Date of Inspection: 27 February 2013
Date of Publication: 21 March 2013
Inspection Report published 21 March 2013 PDF | 76.61 KB

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We carried out a visit on 27 February 2013, talked with staff and reviewed information we asked the provider to send to us.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Reasons for our judgement

The senior manager told us TPS received referrals from consultants based at nearby private hospitals. We saw a log was maintained of each stage of handling the sample, for example collection, analysis and reporting. This ensured the safe transfer of the sample. We were told if a sample was received by the laboratory for a test which TPS did not perform, they would liaise with the referrer and ensure the safe transport of the sample to an appropriate laboratory.

We reviewed the 2012 user satisfaction questionnaire (December 2012). Approximately half of all users had responded to the survey. Respondents were very positive about the usefulness of the reports and the knowledge of the staff at TPS. This demonstrated the service worked closely with its users to ensure they met their needs.