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Ferney Lee Services for Older People Good

Inspection Summary


Overall summary & rating

Good

Updated 16 October 2019

About the service

Ferney Lee is a residential care home providing personal care for up to 31 people aged 65 years and over. The service provides permanent places, intermediate care, transitional, emergency and respite care. There were 10 people using the service when we visited. Accommodation is provided over two floors and the intermediate care is provided on a separate unit. The intermediate care provision ends on 30 September 2019.

People’s experience of using this service and what we found

People and relatives were unanimous in their praise of the staff and the consistently high standards of care and support provided. People described staff as ‘marvellous’ and ‘first class’. Staff were exceptionally thoughtful and kind with people, putting people’s needs first and frequently going above and beyond their role. Staff consistently treated people with respect and maintained their privacy and dignity.

People received person centred care which was responsive to their needs. Staff understood how to manage any risks to people and knew the processes to follow to manage any allegations of abuse. Care records provided detailed information about people’s needs and preferences. People’s health care and nutritional needs were well managed and they received their medicines when they needed them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough staff to meet people’s needs without rushing. Recruitment processes ensured staff were suitable to work in the care service. Staff were trained and had the required skills to meet people’s needs. Staff told us they loved their jobs and felt well supported.

The service was well run. Everyone spoke highly of the registered manager and the improvements they had made, working alongside the staff supporting them and making sure the quality of care was maintained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 23 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 16 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 16 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 16 October 2019

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Good

Updated 16 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 16 October 2019

The service was well-led.

Details are in our well-Led findings below.