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Archived: Ferney Lee Services for Older People Good

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Inspection report

Date of Inspection: 1 May 2012
Date of Publication: 12 June 2012
Inspection Report published 12 June 2012 PDF

Overview

Inspection carried out on 1 May 2012

During a routine inspection

We spoke with 10 people who use the service, they all told us that they were happy living and the home and get the care and support they need. These are some of the things different people told us:

�I think it�s a good place I have been here for six years and I am well looked after.�

�It�s a nice home, staff are good and very helpful. The home is spotless and I always have a clean bed to sleep in. My family visit and they are made to feel welcome.�

�The home has a good name in Todmorden. Staff are very careful with people who need a lot of care. The manager is very nice I would be able to tell her if there was anything that wasn�t right.�

�Staff are very good indeed, I can�t fault them at all and we have a bit of fun. I didn�t want to come here but staff met me at the door and made me feel welcome.�

�You know when you come here you will get a fair do, good staff, everything clean and tidy and a good bed to go to at night.�

�I get on well with the staff and find them very good.�

�The staff are considerate, gentle and efficient. If you want anything that is in their power, you can have it.�