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Archived: Ferney Lee Services for Older People Good

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Inspection report

Date of Inspection: 15 January 2014
Date of Publication: 12 March 2014
Inspection Report published 12 March 2014 PDF


Inspection carried out on 15 January 2014

During a routine inspection

We looked at five care records of people who used the service. We saw information on people being consulted about their preferences. We saw that regular meetings were held with individual people to make sure people were involved in their care.

We spoke to five people who used the service and two relatives. One person said �They are very good. It�s alright here. I go out every day when its fine�. Another person said� I have only just arrived but I have had a very nice welcome by staff and everything has been carefully explained to me�.

We looked at five care records and saw that some people�s needs were assessed and care and treatment was planned in line with their individual care plan. Care plans had information on assessments being carried out in areas such as personal care, mobility, and communication.

We did however, see one care record which had no information on any assessment of needs being carried out, nor was there any information on risk assessments been carried out. The person had used the service for six weeks.

We looked at five care records and saw that four care records had information on people�s nutritional needs and dietary preferences. We saw that one care record had no information on the person�s nutritional needs even though they were an insulin dependent diabetic. One member of staff said that this person was fully aware of their dietary requirements and were able to make decisions about what they ate.

We saw that a three week menu was in place which offered a balanced, varied and nutritious menu. We saw that people who did not want what was on the menu were offered alternatives.

We looked at two staff records which demonstrated that effective recruitment and selection procedures were in place.

Our observations of the service found that the environment was clean and tidy and that people�s bedrooms, for those that were living in the home on a permanent basis, were personalised in a way that reflected their taste.

We saw that the manager carried out internal audits across a number of care areas. We saw that actions from audits had been taken to address any issues.