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Marie Stopes International West London Centre Good

All reports

Inspection report

Date of Inspection: 1 December 2011
Date of Publication: 5 January 2012
Inspection Report published 5 January 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

Patients were protected from abuse or the risk of abuse as staff working in the service were trained to recognise the signs of abuse and to report their concerns.

Overall we found that Marie Stopes International West London Centre was meeting this essential standard.

User experience

Patient feedback on the service included statements on how safe and supported patients felt during their care and treatment at the centre.

Other evidence

The clinical manager was the local safeguarding lead supported by two link staff. Safeguarding policies and procedures were available for staff to refer to.

The clinical manager confirmed the corporate safeguarding lead held regular meetings with local leads and these were used to provide supervision, information and learning. Minutes were seen for the meetings held in September and November 2011. These documented the new information available and the shared learning discussed at the meeting.

Staff confirmed they had attended safeguarding training and demonstrated their understanding of abuse and the referral processes to be followed. The managers confirmed they provide levels 1and 2 safeguarding training and medical staff completed e-learning training.

Staff explained there was a pathway for younger clients. They were given priority through the process and were not left unattended. The clinical manager told us the pathway was developed due to feedback from patients and encompassed ‘You're Welcome’ quality criteria for young people friendly health services. The ‘You're Welcome’ accreditation certificate was displayed in the reception area of the centre.