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Marie Stopes International West London Centre Good

All reports

Inspection report

Date of Inspection: 1 December 2011
Date of Publication: 5 January 2012
Inspection Report published 5 January 2012 PDF

Overview

Inspection carried out on 1 December 2011

During a routine inspection

Patients using the service did not wish to speak to us when we carried out the inspection. We have therefore used our observations and patient feedback and responses in the Provider satisfaction survey to give their views of the service.

The majority of patients were satisfied they were treated with dignity and respect; one person commented �I was treated with the utmost respect from all members of staff�. Patients did feedback that they experienced long waits for their appointments and treatment which caused them additional anxiety.

Patient feedback on the service included statements on how safe and supported patients felt during their care and treatment at the centre. They made comments such as �they made me feel very at ease, explained everything and were very compassionate� and �all staff are very professional and friendly�.