The Care Quality Commission

Archived: Better at Home (IOW) Limited

Unit 1D, Lake Industrial Way, Newport Road, Lake, Isle of Wight, PO36 9PL (01983) 401515

Provided and run by:
Better at Home (IOW) Limited

Important: This service is now registered at a different address - see new profile

All Inspections

3 February 2011

During a routine inspection

We telephoned four people who use the agency. They were all very happy with the service they receive and could not identify anything the agency could improve.

People stated that the care workers provided by the agency appeared to know what was expected of them and had the necessary skills to meet their needs.

People stated care staff were punctual and stayed the correct length of time, competing all the necessary tasks and if time allowed would undertake additional tasks requested by them.

People stated that staff are friendly and cheerful. Staff were also described as 'absolutely wonderful' and 'excellent'.

People confirmed that the agency undertakes regular reviews and that if issues are identified the agency takes action to rectify them.