You are here

Archived: Rosedale Manor Care Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 23 May 2012
Date of Publication: 2 July 2012
Inspection Report published 2 July 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely.

User experience

The people we spoke with told us staff looked after them well, worked hard and were kind and caring. They told us there were enough staff to meet their care and welfare needs. For example one person said; "Staff are good and look after me well. If I need help I ask and they will do anything I ask. When I ring my bell they come”. Another said; “There is enough staff and there is a good team spirit”.

Other evidence

During our visit we spoke with seven members of staff who work at the home. They all said they enjoyed working at the home, staff worked well together, supported each other and were supported appropriately by the home manager. All felt there were enough staff to meet people’s needs. They told us how they worked together as a team if staff were off sick at short notice to ensure all people’s needs were still met. One said; "We are a team that pulls together. We help each other out”. This feedback is consistent with what we saw during our visit. We also staff working well together and a friendly and calm atmosphere at the home.

The staff we spoke with told us they had had a significant amount of hands on training during the three months prior to our visit. This included areas identified by health and social care professionals and the provider as being required. For example, pressure care, wound management, nutrition, safeguarding and falls prevention. The provider also required staff to complete some aspects of mandatory training via e-learning. Most of the staff said they found it difficult to find time to access this and were behind in completing updates. We spoke with the home manager about this and he acknowledged that a focus was needed on completing outstanding e-learning modules.

At the time of the visit we judged that staff training needs had been met but that this needed to be sustained with delivery of required e-learning training updates and continued hands on training as required.

Prior to our visit health and social care professionals had raised concerns about the lack of formal staff supervision and performance management at the home. The provider told us that this had been addressed and we checked this during our visit. All the staff we spoke with had had recent supervisions. We checked the provider’s records and saw there were appropriately documented. We also saw nursing staff had had reflective learning sessions and where outcomes had yet to be achieved these were clearly documented with additional training and competency assessments planned. The home manager assured us that regular supervisions would continue to be planned for all staff. He also said that he had formal supervisions with his regional manager on a monthly basis.