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Archived: Rosedale Manor Care Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 23 May 2012
Date of Publication: 2 July 2012
Inspection Report published 2 July 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

The provider responded appropriately to allegations of abuse and had taken reasonable steps to identify the possibility of abuse or prevent abuse from happening again.

User experience

All the people we spoke to who live at the home said they felt safe living there and they had no worries or concerns about their care.

Other evidence

At all times during our visit we observed people being looked after in a safe and caring manner.

Since the beginning of 2012 there have been five safe guarding concerns at the home. The home manager has notified CQC and social services appropriately of these concerns and given details of actions taken as a result. One incident was serious and following investigation by the provider was substantiated as neglect. The provider produced an action plan in response to this incident and progress on this was discussed at meetings held between the provider, health and social care professionals and CQC. Following the last meeting in March 2012 neither social services or the CQC had received updates on progress with these actions. We therefore checked on this as part of our May 2012 visit. We saw that the majority of actions had been completed or were in the process of being completed. We judged that good progress had been made which now needed to be sustained. Following our visit a full update was received from the provider.

As part of our visit we spoke with seven staff who work at the home. We asked them if they had safeguarding training and they told us they had and they were aware what to do if they suspected abuse or the risk of abuse.

The home manager told us that references and criminal records bureau (CRB) checks are required for all new staff. We checked the CRBs for the two most recently recruited staff and saw these had been appropriately completed.