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Archived: Rosedale Manor Care Home

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All reports

Inspection report

Date of Inspection: 23 May 2012
Date of Publication: 2 July 2012
Inspection Report published 2 July 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People’s privacy and dignity were respected and their views were taken into account in the way the service was provided.

User experience

During our visit to the home we spoke with five people who live there. They told us they were looked after well and treated in a caring way with dignity and respect. For example, one person said; “The staff are very good and treat me well”. Another said; “Staff here are friendly and they treat me with respect”, and another; “Staff are always nice and show respect”.

Other evidence

The observations we made during our visit were consistent with the feedback we received from people living at the home. At all times we saw people were being treated well and with respect. Staff were listening to them and responding to them in a way that was sensitive to their needs. For example, during breakfast staff were asking people what they wanted to eat and when they had eaten if they wanted any more. We also saw one carer fetch a persons slippers and put them on in a caring and attentive way,

We looked at the care plans of four people who live in the home during our visit. All four included documentation showing each person had an initial assessment of their needs that involved them and/ or their families. We saw that information from initial assessments and further assessments on admission was used to help plan the care and support given so that it met each individual’s expressed needs and preferences.