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Archived: Care Link Residential Care Home Good

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Inspection report

Date of Inspection: 22 November 2013
Date of Publication: 25 December 2013
Inspection Report published 25 December 2013 PDF


Inspection carried out on 22 November 2013

During a routine inspection

During this inspection we spoke with one person using the service, one support worker, the manager and the deputy. We later telephoned and spoke with the second person using the service and the relatives of both people. We looked at a number of records kept in the home, including people's care plans, risk assessments, staffing rotas, and policies and procedures.

One person told us, "I am happy here. I am looking forward to spending Christmas here, this is my home." A relative told us, "I feel comfortable about the quality of the care. I have no complaints. My relative looks well cared for."

People were asked for their consent to care and appropriate actions were taken to identify and respond when people did not have capacity to give consent.

People were supported to take part in activities at home and within the wider community. The care we looked at showed that people's social and health care needs were assessed and regularly monitored.

Relatives told us they felt people were safe living at the home and there were systems in place to protect people from the risk of abuse.

The staffing rotas showed there were sufficient staff on duty to meet people's needs.

People using the service and their representatives were provided with information about how to make a complaint and there were procedures for appropriately dealing with any complaints.