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Inspection report


Date of Publication: 19 October 2013
Inspection Report published 19 October 2013 PDF

Overview

During a check to make sure that the improvements required had been made

This review of compliance was carried out using documentary evidence provided by the registered manager at our request. We did not speak with people who used the service or with staff as part of this inspection, nor did we visit the service.

We found, from documentary evidence supplied, that the service had carried out recruitment processes that ensured people were cared for by suitably qualified, skilled and experienced staff.

We found that the service had in place a complaints policy that supported people who used the service to make a complaint if needed. The procedure contained within that policy had been made available for persons who used the service and their relatives to read and follow. The complaint forms had been made available to people who used the service and other relevant people.