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One 2 One Private Care Services Good

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Inspection report

Date of Inspection: 23 May 2012
Date of Publication: 2 July 2012
Inspection Report published 2 July 2012 PDF

Overview

Inspection carried out on 23 May 2012

During a routine inspection

We made an unannounced visit to the agency office and we telephoned some people who use the service to gain their views and opinions. Six of the seven people we spoke to, spoke highly of the service they received. People said that they were happy and satisfied with the service.

The majority of people told us that their carers arrived on time and stayed the allocated time. One person said that if the carer was going to be late, the office always let them know in advance. They said that they had regular carers so they got to know and trust them.

People told us that the staff were respectful and kind. One person said �They are brilliant, they have never been late� and �I have the same carer, I like the consistency�.

Another person said �I am very happy with the service�.

People told us that they felt safe when carers were in their homes.

A health care professional told us that the agency was very good at communicating with them. They said �They give really good continuity of care. I recommend them all the time, absolutely marvellous care�.

A relative said �I chose the agency with great care. They do all I want and are obliging with extra visits. I phone in the morning and they come out straight away. They give an excellent service.�