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One 2 One Private Care Services Good

All reports

Inspection report

Date of Inspection: 4 November 2013
Date of Publication: 29 November 2013
Inspection Report published 29 November 2013 PDF

Overview

Inspection carried out on 4 November 2013

During an inspection looking at part of the service

On 28 June 2013 we inspected One 2 One Private Care Services and found non-compliance in the areas relating to care and welfare, management of medicines, requirements relating to workers and assessing and monitoring the quality of service provided. This was a follow up inspection to check compliance against those areas.

During this inspection we visited the office and spoke with the provider and a member of staff. We later spoke to two people who used the service, three relatives and four staff by telephone.

People spoken with told us they were satisfied with the service received and that their care was personalised to their needs. Comments included, �They are a damn site better than any other agency in this area�. �I give them eight or nine out of 10�. One relative told us, "They are excellent, Mum loves them coming�.

People said they got their medication when they should.

People felt that the service recruited the right calibre of staff.

People spoken with told us they had been asked for their feedback on the service they received. There were systems in place to assess and monitor the quality of service people received.