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London Supported Living Services

Overall: Good read more about inspection ratings

St. Richards House, 110 Eversholt Street, London, NW1 1BS (020) 7284 5450

Provided and run by:
Origin Housing Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about London Supported Living Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about London Supported Living Services, you can give feedback on this service.

5 April 2023

During a routine inspection

We expect health and social care providers to guarantee people with a learning disability and autistic people respect equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

London Supported Living Service is a service that provides personal care to people in their own home. The service provides support to those with learning disabilities and autistic people. At the time of our visit the service was providing regulated activity to 1 person.

People’s experience of using this service and what we found

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.

Right Support: People who used the service were protected from abuse and harm, the registered manager openly discussed amongst the staff team when things went wrong, highlighted what they had learnt and used this to make improvements. There were systems in place to help ensure the risks to people were as low as possible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service this practice.

Right Care: Relatives told us staff were kind and caring and they felt they were listened to. People’s rights to dignity privacy and independence were promoted and respected. One relative told us, “My [relative] is very happy with [their] support from [care worker], it couldn’t have worked out better and [they feel] safe and comfortable when being supported.”

People received care that was responsive to their needs and preferences. Relatives were confident that concerns they raised would be dealt with appropriately.

Right Culture: The registered manager had processes in place to monitor and review the quality of the service. For example, audits of care records. Feedback was sought from people using the service and relatives. This was used to drive forwards improvements and to learn lessons. Relatives and staff were positive about the management of the service.

People had confidence in the ability of the staff to provide effective care. Staff received ongoing training to ensure their skills and knowledge remained up to date. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published August 2013). From 2016 until November 2022 the service did not provide the regulated activity to anyone, so we did not need to inspect them. At this inspection the rating has remained the same.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

16 July 2013

During a routine inspection

All the people we spoke with indicated that their needs were met and they were happy with the service they received. One person said, "I am quite happy [with the service]". People told us that staff arrived on time and provided them with support and care that reflected their needs. Care plans were regularly reviewed and there was evidence that people who used the service were involved in drawing them up.

The service had arrangements in place to ensure that people who used the service were protected from abuse. Staff were available in sufficient numbers to meet people's needs. We noted that staff were appropriately vetted before starting work with the service.

People who used the service were actively encouraged to give their views on the quality of the service. This ensured that that people's opinions were heard and improvements were made to the quality of the service.

21 November 2012

During a routine inspection

We spoke with four people using the service and two relatives of the people regarding what it was like to use the services provided by London Supported Living Services. We also spoke with three support workers, the manager and a professional from the placing authority. People using the services told us they had information they needed to make decisions about their care and support. They told us their support workers treated them with respect and dignity. People told us the support workers arrived on time and completed the tasks to their satisfaction. We were informed that people using the service were supported to be independent. A person told us: 'I ask my support worker what to do for me and [they] always do it'.

People told us support workers listened to them and gave them choices over what activities to do. A person told us they had known their support worker for many years and they trusted them. They told us the agency had contacted to ask them if they were happy with their care. People using the service and their relatives told us the support workers were kind and caring.