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Valley Road - Resource Centre Good

All reports

Inspection report

Date of Inspection: 21 December 2012
Date of Publication: 19 January 2013
Inspection Report published 19 January 2013 PDF

Overview

Inspection carried out on 21 December 2012

During a routine inspection

When we inspected the home we spoke with people who used the service, staff and visitors. People told us they were very satisfied with the service they were receiving. One person said "I love coming here for a holiday". People using the service were calm and relaxed, and engaged in a number of tasks and activities during our visit. Staff interacted with people in a nice friendly manner and we saw relaxed conversations between staff and people staying at the home.

People said they knew they could ask the staff at any time if they wanted something. They also said the staff knew them well and how best to help and support them in their everyday life.

Staff told us they felt settled and happy in their jobs, and were well supported by their manager. They said that they were provided with training that was relevant to the job they were performing. One member of staff said �We are totally supported to do our jobs properly by the manager. She is very good.�

There was an effective complaints system available. Comments and complaints people made were responded to appropriately, people were supported to raised concerns and air their views if they were unhappy with the service provided.