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Valley Road - Resource Centre Good

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Inspection report

Date of Inspection: 11 August 2014
Date of Publication: 27 August 2014
Inspection Report published 27 August 2014 PDF


Inspection carried out on 11 August 2014

During a routine inspection

A single inspector carried out this inspection. During the inspection, the inspector focussed on answering the five questions: is the service safe, effective, responsive and well-led?

At the time of the inspection there were four people living at the home. Some people were unable to tell us what they thought about the care and support they received. We observed their experiences to support our inspection. We spoke with the two care staff, one domestic, three people who used the service and the registered manager.

Below is a summary of what we found. The summary describes what people who used the service, and staff told us, and the records we looked at, if you would like to see the evidence that supports our summary please read the full report.

Is the service safe?

Safeguarding procedures were robust and staff understood how to safeguard the people they supported.

The Care Quality Commission (CQC) monitors the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. The registered manager understood the home�s responsibilities under the Mental Capacity Act 2005 and DoLS. The registered manager showed us one deprivation of liberty application had been submitted to the local authority in line with the provider�s policy and procedure.

We saw the service was safe, clean and hygienic. The home had an effective infection control system. Equipment was well maintained and serviced regularly, so preventing any unnecessary risks. All the staff told us how they worked to prevent infection and told us how they would manage an outbreak at the home so the risk of infection spreading could be reduced.

Is the service effective?

Comments from people included, �It�s cool living here� and �I am very happy here.�

We saw people were asked by staff if they needed help or assistance and how they would like it provided. One person told us, �I have a good holiday when I come here.�

We saw people were supported with health care appointments and to attend any monitoring clinics. We saw that people had been visited by various professionals who supported their health and social care needs. Staff told us they had good relationships with other professionals which assisted them in their work to support people.

Is the service caring?

We saw staff treated people with respect and dignity. All the people we spoke with told us they were very happy with the care they received.

Staff communicated well with people and were able to explain things in a way which could be easily understood. People were not rushed when care was delivered and we saw how staff interactions with people were caring.

Is the service responsive?

All the people we spoke with told us staff would respond to any of their requests for support. One person told us, �I like to go out a lot.�

All the people we spoke with told us they were involved in decisions about their care. They said staff were flexible and responded to their requests promptly. We saw staff responded to people's requests for help in a timely manner.

People�s care needs had been reviewed at least every six months. When people's requirements had changed the provider had responded appropriately and altered the care and support they delivered in line with these changes. Care records had been updated to reflect the person's current needs.

People�s preferences, interests, aspirations and diverse needs had been recorded and care and support had been provided in accordance with people�s wishes.

Is the service well-led?

The service had a registered manager. They showed us there was an effective system to regularly assess the quality of service people received. We found the views and opinions of people, relatives and staff had been regularly gathered, recorded, analysed and responded to.

We saw the home had systems in place which ensured managers and staff learnt from any accidents, complaints, whistleblowing reports or investigations. This helped reduce the risks to people and helped the service to continually improve.

Staff told us they understood their roles and responsibilities. Staff had a good understanding of the ethos of the service and quality assurance processes were in place. This helped to ensure people could receive good quality care at all times.