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Archived: Anytime Medical Limited

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 29 August 2013
Date of Publication: 25 September 2013
Inspection Report published 25 September 2013 PDF

People should have their complaints listened to and acted on properly (outcome 17)

Meeting this standard

We checked that people who use this service

  • Are sure that their comments and complaints are listened to and acted on effectively.
  • Know that they will not be discriminated against for making a complaint.

How this check was done

We carried out a visit on 29 August 2013, talked with staff and reviewed information given to us by the provider.

We reviewed the provider's policies, record systems and 2012 survey of people using the service.

Our judgement

There was an effective complaints system available. Comments and complaints people made were responded to appropriately.

Reasons for our judgement

People were made aware of the complaints system in the information on the provider’s website. The provider kept a log of complaints but we were told that there had been no complaints in the last 12 months. The registered manager assured us that people’s complaints would be fully investigated and resolved, where possible, to their satisfaction.