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Archived: Anytime Medical Limited

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 2 February 2012
Date of Publication: 9 March 2012
Inspection Report published 9 March 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

Overall, we found that Anytime Doctor was meeting this essential standard.

Anytime Doctor ensures that the people who use the services benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

User experience

We did not discuss this outcome with people using the service.

Other evidence

There are systems in place to review any complaints, incidents or adverse events. There have been no untoward clinical incidents in the last 12 months. Risk assessments have been undertaken for the service provided and each patient has an individual risk assessment completed within the medical health questionnaire.

We saw that audits have been developed and these included a review of antibiotic prescribing. Anytime Doctor’s UK registered pharmacy partner is also involved in the process of improving the service to people.

We saw the annual patient satisfaction survey results for 2010 and 2011 and these showed a high level of patient satisfaction with the service. The results are reviewed by the registered manager. In 2012 all patients are invited to give their feedback on their experience with a link in their medical record. We heard that the website had been changed several times in response to feedback so that it has become easier for people to use. This resulted in the feedback that 95% of respondents found the process easy or very easy.