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Archived: Bigod Care Agency

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Inspection report

Date of Inspection: 2 March and 5 April 2011
Date of Publication: 8 April 2011
Inspection Report published 8 April 2011 PDF

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Overview

Inspection carried out on 2 March and 5 April 2011

During a routine inspection

From surveys that we have conducted, and from the latest survey issued by the service, people using the service express their appreciation for the quality of the service and the quality of the carers. Patience and kindness, and a prompt response to any problems, are mentioned several times. Relatives also say how much the service supports both the cared for person, and themselves. We were told that carers were well matched to people using the service, and that the service tried to maintain a regular staffing rota for each person to enable them to get to know each other.