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We have edited the inspection report for Tabley House from 13 November 2018 in order to remove some text which should not have been included in this report. This has not affected the rating given to this service.
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Inspection report

Date of Inspection: 4 May 2012
Date of Publication: 24 May 2012
Inspection Report published 24 May 2012 PDF

Overview

Inspection carried out on 4 May 2012

During a routine inspection

During our visit we spoke with people who use the service, relatives and a healthcare professional.

People who use the service told us that they were able to make choices in their daily lives. This included what time they went to bed, choice of meals and where they wished to spend their leisure time. They also told us that staff treated them with respect.

The relatives told us that during their visits to the home they had seen staff treat people with respect and maintain their dignity. One person told us that they were made aware of changes to their family member�s plans of care. They said a member of staff usually told them about any changes.

The relatives and healthcare professional told us that people living in the home were cared for by staff who respected them. The relatives we spoke with also told us that they knew who to speak to if they had any worries or concerns about the care their family member was receiving.

The people who use the service told us they ��feel safe living in Tabley House�� Another person told us that they could no longer live at home because ��they kept having falls��. They said that although ��living in Tabley House is not living in your own home they felt safe having staff around to help them��.

People who use the service told us that staff were kind and caring. They told us they felt safe having staff around to care for them.

The relatives told us staff made them feel welcome when they visited the home. They told us they saw staff supporting the people who use the service in a safe and caring manner.

They told us they were asked for their views about the service and that they had completed questionnaires about the quality of the service offered by Tabley House.

The relatives spoken with told us they would speak with the manager or staff if they had any worries or concerns. They also told us that any worries or concerns they had were listened to and acted upon.