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Archived: Grace House Residential Home

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Inspection report

Date of Inspection: 10 July 2013
Date of Publication: 9 August 2013
Inspection Report published 09 August 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 July 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information given to us by the provider.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others.

The registered manger told us quality monitoring at the home was continuous and that she and the registered provided worked at the home every day with one of them covering the home weekends. People and staff spoken with confirmed what we had been told. Staff spoken with told us they were involved in the quality monitoring, on an on-going process as quality was part of everyone’s role. One said “It’s a good thing we are involved as it allows us to identify any shortfalls there may be and gives up permission to bring the issue to the managers attention right away.

People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.

The registered manager informed us there had been a quality survey carried out in September 2012 whereby people and their relatives and other health and social professionals had been asked their views on the quality of the service provided. We looked at some of the responses from this survey. We noted they expressed a high level of satisfaction with care provided at the home. For example, ‘I couldn’t wish for better’, and ‘I think the staff are excellent and people are well looked after’. We also sampled a number of “thank you” cards which indicated a high level of satisfaction with the care. For example ‘Thank you for looking after X you all deserve a medal.’

The registered manager also discussed the meetings held with people and their families to discuss the running of the home. We noted the last meeting had been held in October 2012. People spoken with confirmed that they were invited to meetings to discuss the quality of care at the home. One person said “Oh yes we are given opportunities to discuss any issues we are not happy with.” And another said “The girls always listen to what we have to say and are happy to make changes if I ask.” This meant that people and their relatives were given the opportunity to voice their opinions as to the quality of the service at the home and have their views listened to.

The registered manager and provider explained they monitored the quality of the service by using a “To do” check list. We noted that this list included environment issues, risk assessments, infection control, training files and staff supervisions. They talked about being in the process of implementing changes to the “To do” checklist in order that the list could be mapped against the essential standards of quality and safety. They told us this would provide for a more robust system of monitoring the quality of care in the home.