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Inspection report

Date of Inspection: 10 July 2013
Date of Publication: 9 August 2013
Inspection Report published 09 August 2013 PDF

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 July 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information given to us by the provider.

Our judgement

People's health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Reasons for our judgement

The provider worked in cooperation with others.

We spoke with the staff about how they ensured people received safe and coordinated care and treatment. They told us they worked closely with other health and social care teams. For example, GP surgeries, dentists, opticians and adult social care teams.

During the inspection we heard telephone discussions between staff and other health and social professionals about people who used the service. We looked in people’s care records and saw evidence that other social and health care professionals were involved in people’s care. This meant that arrangements had been put in place to ensure people received coordinated care and that their needs had been assessed and met.

We asked staff how they worked with other providers to respond in the event of an emergency situation. They told us health and social care colleagues had access to people’s care records if required. One member of staff said “We would not share all the information we have about people as it is confidential to that person. But if it related to their particular health or care then we would.” Staff told us if people had to go to appointments their personal, next of kin and GP and medicine details would be sent with them as a matter of routine.

We asked staff what would have happened in the event that a person with dementia had become unwell and had to go to hospital. They told us a member of care staff would have accompanied the person to the hospital. Staff told us that on most occasions when people had been admitted to hospital staff at the hospital called the home to ask for further information and that this had been provided. This meant that in the event of a person moving between services other providers had been kept informed to ensure people received continuity of care.