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Archived: Grace House Residential Home

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Inspection report

Date of Inspection: 10 July 2013
Date of Publication: 9 August 2013
Inspection Report published 09 August 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 July 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information given to us by the provider.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We looked at the care plans for eight people who used the service. We saw people's needs had been assessed prior to their admission to the home. We spoke with people who informed us there had been an assessment of their 's needs prior to them moving into the home. One person said "Oh I believe I had a thorough assessment before I came to live here.” They also told us “My needs are always being assessed. The staff are so attentive.” The assessment documents we looked at covered a number of areas that included communication, skin integrity, mobility, mental state, eating, drinking, personal hygiene, medicines and lifestyle. This meant staff had assessed people's needs prior to them moving to the home and their needs were kept under review.

We saw people's care plan documentation included risk assessments and included for example assessments with regards to people's personal safety, mobility, eating and drinking, behaviours and sleeping.

People experienced safe and effective care.

We spoke with and observed staff as they provided people's care. They demonstrated they had understood people's needs well and they were able to describe to us the care people required. One member of staff told us "I have been here for some time and I know the residents well. The majority of our residents have been here for some time.” Another member of staff said “If I wasn’t sure about someone’s care I would look at their care plan. The care plans we looked at had been regularly reviewed and updated according to people’s needs. One person told us “I am sure I have a care plan because staff always ask me Relatives spoken with told us they were satisfied with the care their family member received. One said "I have no worries about the care. They look after my mother very well." This meant care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Staff talked to us about the social activities provided at the home. They told us people's likes around social activities had been discussed with them or their relatives. This was confirmed in the care records we looked at. We also noted records had been kept of the activities people had taken part in, for example trips out and about, arm chair palliates and DVD afternoons. We also noted outside entertainers had regularly been invited into the home. People spoken with told us there were enough activities offered in the home. One person told us “Activities usually start after three o’clock in the afternoon, because we like to relax in the morning.” Another person said “The girls take us out and about a lot. We have really good leisure time here.” We saw a note to relatives stating ‘Do feel free to join us for activities after 3pm’. This meant that people had been involved in meaningful structured activities in the home and in the wider community.