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Inspection report

Date of Inspection: 12 December 2011
Date of Publication: 25 January 2012
Inspection Report published 25 January 2012 PDF


Inspection carried out on 12 December 2011

During an inspection looking at part of the service

We undertook this review as we had not visited for some time and we wanted to see what life was like for the people who lived in the home.

Everyone had a plan of care that identified their needs. This included information about any communication needs and any support people needed to manage their behaviour. People's daily preferred routines were identified.

People who lived at the home were supported to have their health and personal care needs met. People saw the GP when they were ill and had regular checks with health care specialists to monitor their health.

Staff knew about how people made their needs and wishes known. Individual plans were in place to support people communicate their needs. For example some people used pictures and symbols and one person used some makaton signs. Communication dictionaries helped staff to understand people's non verbal communication.

Staff were trained to understand and manage any difficult behaviour through the use of redirection and de escalation methods.

People were supported to make choices and to be as independent as possible. Some people helped around the home doing household tasks. People chose what they wanted to eat and the activities they wanted to do.

The home had systems in place to monitor and evaluate people's care. Plans of care were reviewed monthly through key worker meetings. A risk management system assessed and put in place plans to make sure people were kept safe.