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Spratslade House Care Home Good

All reports

Inspection report

Date of Inspection: 11 October 2012
Date of Publication: 13 November 2012
Inspection Report published 13 November 2012 PDF

Overview

Inspection carried out on 11 October 2012

During a routine inspection

We carried out this inspection as part of our schedule of inspections to check on the care and welfare of people who used this service. The visit was unannounced, which meant that the registered provider and the staff did not know we were coming.

We spoke with seven people that used this service and three people visiting this service. People using the service told us they were happy with the care provided. One person said, �I wouldn�t be anywhere else�. Visitors were also happy with the care provided and the care environment. One visitor reported that the home was, �cosy and homely�.

During our inspection we observed staff treat people with care and respect. We saw that people were offered choices and that staff had a good understanding of people�s individual needs.

We found that people�s views were taken into consideration when planning their care; however the records were not always in place when people were unable to make decisions for themselves. This meant that we could not be sure that decisions were being made in peoples best interests.

We found that safe systems for the storage and administration of medication were not in place. This meant that we saw medicines stored and administered incorrectly which could place people at risk.

We found that there were systems in place to monitor the quality of the service and to make changes. This meant that the service was constantly improving.