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Inspection report

Date of Inspection: 20 November 2013
Date of Publication: 17 December 2013
Inspection Report published 17 December 2013 PDF

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Meeting this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 November 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People who use the service, staff and visitors were protected against the risks of unsafe or unsuitable premises

Reasons for our judgement

We spent time and looked around the home. We found that corridors were uncluttered which meant that people could easily walk or move around the home. We saw that the home was well decorated and that furniture was suitable for people’s needs and in good repair. Facilities were available for people with a variety of needs. Toilets and bathrooms were fitted with suitable aids such as grab rails, chairs and call bells.

The gardens were attractive and easily accessible to people who lived at the home. There were flower borders, paved and grassed areas. For example, in one area we saw a stone water feature, an old style pram used as a planter, lamb statues positioned on the grassed area, and several benches for people to sit on as they chose, weather permitting.

We spent time in the communal lounge and dining area on the second floor of the home. We saw that the home was well maintained. Staff we spoke with said there was a maintenance person employed at the home who: “Soon sorts things where he can”. We saw records that confirmed this. We saw that regular checks were carried out that ensured the safety and suitability of the premises. For example, water temperatures were checked so that people were not at risk from scalding.

There were also in house checks on the fire alarms. Regular fire drills had taken place that ensured staff knew how to keep people safe in the event of a fire. We saw that an inspection of the building by the local authority contracts monitoring team had been done on 8 November 2013. We saw a copy of the report which showed that actions needed to be taken. For example, fire extinguishers located in the sluice room had not been inspected since 2010. The registered manager told us that action had been taken to address these issues. This meant that the provider complied with fire standards but also ensured people’s safety.

We found that there had been an on-going problem with the heating of some bedrooms in the home. This was confirmed by the staff we spoke with and by the registered manager. The registered manager told us that the contractor had attempted to resolve the problem but the issue had remained. The morning of the inspection had been particularly cold and staff had commented that some people had been cold when they got up and dressed. This was discussed with the registered manager and additional heating had been sourced by the end of the day of the inspection.