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Inspection report

Date of Inspection: 20 November 2013
Date of Publication: 17 December 2013
Inspection Report published 17 December 2013 PDF

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 November 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

Arrangements were in place to make sure that people’s health and social welfare was protected at all times.

Reasons for our judgement

We found records showed that arrangements were in place that made sure people’s health and social welfare was protected at all times. We saw evidence that staff had worked with various agencies and made sure that people accessed other services in cases of emergency, or when people’s needs had changed. This had included doctors, consultants and specialists.

Staff confirmed that they worked well with other agencies. Staff we spoke with told us that they: “Don’t hesitate to get medical support straight away if people need it”. This meant that people’s health and welfare was protected because staff worked in cooperation with others to achieve this.