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Inspection report

Date of Inspection: 20 November 2013
Date of Publication: 17 December 2013
Inspection Report published 17 December 2013 PDF

Overview

Inspection carried out on 20 November 2013

During a routine inspection

We inspected The Springs and observed the care and support given to people who lived at the home. The home is set out over three floors and this inspection focused on Morgan floor.

We spoke with a registered nurse, an activities coordinator, three care staff and the registered manager. We also spoke with a visiting relative. We were unable to hold conversations with the people who lived at the home due to their communication difficulties. We spent time and observed the care and support people received.

We read care records for three people and other supporting documents for the service. Staff asked people if they were happy with them giving care before they gave it.

People�s needs had been assessed and care and treatment was planned and delivered in line with their individual care plan. Staff were aware of each person�s needs and how to give care and support to meet those needs. We saw that staff were kind and caring in their approach to people who lived at the home.

People were supported with access to additional medical services as necessary which made sure their health and social welfare was protected at all times.

There was a complaints procedure in place at the home. The registered manager told us this procedure would be followed in the event people had any comments or complaints. A relative we spoke with told us: �I don�t have any complaints, they give great care here�.