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Inspection report

Date of Inspection: 26 March 2012
Date of Publication: 24 April 2012
Inspection Report published 24 April 2012 PDF

Overview

Inspection carried out on 26 March 2012

During an inspection in response to concerns

People told us that staff at the home were kind and caring. One person said �they�re all really good� and �the care is very good�. A relative told us that staff �nursed my mother wonderfully� and that they had �no problem with the care�.

Many of the people who were living at the home were not able to express their views verbally, so we spent time sitting with them in the lounges and dining rooms, observing the daily life of the home. We saw that most people were sitting in armchairs with nothing to occupy them for long periods of time. At lunchtime, we saw that some people were not getting the support they needed.

Care plans had been reviewed and updated regularly, and we saw that when people�s needs changed, this was recorded in the care plans.

We saw that the home was tidy and that the bedrooms and bathrooms were clean. In some of the lounges we saw that armchairs and sofas were stained and in poor condition. One relative told us �cleanliness is not good� and another person said that there were �never enough cleaners�.

The home did not have fully effective systems in place to manage the risks associated with the management of medication.