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Inspection report

Date of Inspection: 12 November 2013
Date of Publication: 13 December 2013
Inspection Report published 13 December 2013 PDF

Overview

Inspection carried out on 12 November 2013

During a routine inspection

Systems were in place to gain consent for care and treatment from people using the service. The staff respected people�s decisions and understood their responsibilities to ensure people could make informed decisions.

Staff had a good knowledge of people�s support needs and we saw they were respectful to people when providing this support. People were relaxed with staff and one person told us, �We can have a laugh with the staff and tell them what we think. They�re very good at listening.�

People using the service had care records which recorded how they wanted to be supported. Information was reviewed to ensure the information matched any identified risk or changes to people�s care.

The staffing was organised to meet the needs of people using the service.

The provider had systems in place to ensure people could raise concerns and improve the quality of the care received. Complaints were responded to and people were able to voice their opinions.