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Archived: Branston Court Care Home Good

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Inspection report

Date of Inspection: 13 November 2012
Date of Publication: 8 December 2012
Inspection Report published 8 December 2012 PDF

Overview

Inspection carried out on 13 November 2012

During a routine inspection

We carried out this inspection to check on the care and welfare of people using this service. The inspection was unannounced which meant the provider and the staff did not know we were coming. This was part of our schedule of planned inspections.

Some people using the service had special communication needs and used a combination of words and sounds to express themselves. Where people were not able to express their views to us, we observed interaction between people and staff. We saw staff provided sensitive support and people were treated with respect. Personal care issues were discussed sensitively and discreetly. One relative we spoke with told us, �I can�t fault the staff. They treat people properly and nothing is too much trouble.�

We saw people were dressed in their own style and they told us if they needed support, the staff would help them to continue to take a pride in their appearance. One relative said, �The staff always make sure my mum looks nice. She always dressed well and it�s nice to see her still looking good.�

Staff told us they enjoyed working at the home and checks were made to ensure they were fit to do their job. Staff felt they worked well as a team and supported each other in order to do a good job.

Medication was not always recorded correctly to demonstrate the quantity of medicines in the service and how these had been administered. This meant people could not be confident the records matched what had been prescribed to them.