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Inspection report

Date of Inspection: 25 May 2012
Date of Publication: 22 June 2012
Inspection Report published 22 June 2012 PDF

Overview

Inspection carried out on 25 May 2012

During a routine inspection

We spoke with 14 people who used the service. All were complimentary about the quality of services provided. They commented that staff were always "approachable", "kind" "helpful" and "professional" and seemed knowledgeable about their needs. The majority of people told us the food was "tasty and well-cooked" and they were provided with a choice of meals. However, one person commented "there is too much mince on the menu" and another said "the menu is rather repetitive".

People who lived at the home told us they had spacious comfortable rooms that were always kept clean, tidy and well maintained. People told us the home was always "well-kept and homely".

At the time of our visit the majority of people had chosen to sit outside in the sunshine or in the shade of a gazebo on the back lawn. People said they enjoyed sitting in the gardens when the weather was nice. Several people were entertaining their visitors outside. One person said "you cant really ask for more, than enjoying a glass of lemonade with good company" another said "what could be nicer than sitting in the sun, on a lovely summers day".

We spoke with five relatives who told us they were always kept informed of their family member's progress and welfare. They told us they were always welcomed and offered appropriate hospitality including refreshments. They said they felt they could visit whenever they wanted.